Perry Vapes
FQAs
Frequently Asked Questions
Clear answers for wholesale buyers covering website security and shipping workflow.
Account & payment protection
Security
How is website security handled?
Our site is designed for secure browsing and ordering. We use SSL encryption, protected checkout workflows, and routine platform updates to help protect account and order information.
How is my business information protected?
Information submitted for wholesale verification is used to review account eligibility, process orders, and provide customer support. We do not sell buyer account details.
Is payment information stored on the website?
Payment handling should be processed through secure payment providers. Sensitive card data should not be stored directly on the website by the merchant.
How can I create a stronger account password?
Use a unique password with uppercase and lowercase letters, numbers, and symbols. Avoid using your company name, phone number, birthday, or repeated passwords from other websites.
How do I verify that I am on the correct website?
Check that the browser address is your official domain and that the page uses HTTPS. Avoid opening payment or login links from unknown emails or messaging accounts.
What should I do if I notice suspicious activity?
Contact customer support immediately and change your password. Include the account email, order number if available, and a short description of the suspicious activity.
Do you use anti-fraud review for wholesale orders?
Wholesale orders may be reviewed for account eligibility, billing consistency, shipping address accuracy, and compliance requirements before fulfillment.
Fulfillment & delivery
Shipping
What is the wholesale shipping process?
After account verification and order confirmation, our team checks inventory, confirms carton details, prepares the shipment, and shares tracking information when the carrier scan is available.
- Order review and inventory confirmation
- Packaging and carton preparation
- Carrier pickup or freight handoff
- Tracking update sent to the buyer
How are shipping costs calculated?
Shipping cost depends on destination, carton quantity, product weight, service level, and whether special handling or adult-signature delivery is required.
How long does delivery usually take?
Delivery time depends on the destination and selected shipping method. The table below is a planning reference and should be confirmed before payment.
| Region | Method | Estimated Time |
|---|---|---|
| United States | Ground or express carrier | 3-10 business days |
| International | Quoted by destination | Confirmed before shipment |
| Bulk / carton orders | Freight or dedicated line | Based on order size |
How can I track my order?
Tracking information is sent by email or WhatsApp after the shipment is processed. Tracking may take time to update after the first carrier scan.
What happens if a package is delayed or lost?
Contact support with your order number and tracking number. We will check the carrier status and help coordinate the next step based on the shipment record.
